Return Policy

Thank you for choosing Luxri Jewelz. We strive to provide you with the highest quality luxury jewelry products and outstanding customer service. In the event that you are not completely satisfied with your purchase, we have established the following return policy:

  1. Eligibility:

    • To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and any applicable tags or certificates.
    • Customized or personalized items cannot be returned, except in cases of manufacturing defects or errors on our part.
    • Items purchased during promotional, or clearance sales may be subject to additional terms and conditions, which will be clearly communicated during the sale.

  2. Return Process:

    • To initiate a return, please contact our customer support team within 15 days of receiving your order, either by phone or email, providing your order number and the reason for the return.
    • Our customer support team will guide you through the return process, provide you with a return authorization number (RMA), and the return shipping address.
    • Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a reliable shipping service with tracking and insurance.
    • The customer is responsible for all shipping costs associated with the return, unless the return is due to a manufacturing defect or an error on our part.

  3. Inspection and Refunds:

    • Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
    • If the item passes the inspection, we will initiate the refund process within 15 business days of receiving the items if accompanied by a sales receipt. The refund will be issued using the original payment method.
    • Please note that it may take additional time for the refund to be processed by your bank or credit card company. We are not responsible for any delays in the refund process caused by third-party financial institutions.

  4. Non-Returnable Items:

    • For hygiene and safety reasons, earrings and other body jewelry cannot be returned, except in cases of manufacturing defects or errors on our part.
    • Items damaged due to improper use, mishandling, or negligence on the part of the customer are not eligible for return.

  5. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process mentioned in Section 2 and place a new order for the desired item.

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We may request photographic evidence or other information to assess the issue.
    • If the damage or defect is confirmed, we will provide you with a prepaid shipping label to return the item, and a replacement or refund will be arranged, as per your preference.

  7. Customer Satisfaction:

    • Your satisfaction is our top priority, and we are committed to resolving any issues or concerns you may have. If you have any questions or need further assistance, please reach out to our customer support team, and we will be happy to assist you.

Please note that this return policy is subject to change at any time, and the most current version will always be available on our website. By placing an order with us, you acknowledge and agree to the terms and conditions outlined in this return policy.

We reserve the right to reject any returns that do not comply with the guidelines mentioned above.

If you have any questions or need clarification, please do not hesitate to contact us.